This is an old revision of the document!
Frequently Asked Questions
What is your uptime policy?
We guarantee our network, power & services will be available, at minimum, for 99,9% of a given month.
Some exceptions to this policy are:
- Scheduled maintenance windows, announced 24 hours in advance
- Upgrades ordered for your service
- Suspension of service
- Errors caused by the account holder
If we fail to meet this guarantee, any account holder in good standing is welcome to request a credit within one week of the outage.
What am I allowed to host?
What are your business hours?
Our business hours are 0700h-1900h PST (GMT-8), Monday through Friday.
How long does setup take?
Unfortunately, automated setup is not possible due to the sheer volume of orders we receive when stock is placed. Typical setup time during Business Hours is within 1-3 hours. New Accounts may take up to 24 hours due to fraud checks and auditing. Orders placed over a weekend will be activated the following Monday if no staff members are available over the weekend hours.
However, If you have premier status setup will be instant to get premier status you must be a customer with an active service for 6 months.
Can I upgrade my plan?
Please note that due to issues you may not downgrade your KVM Slice (ex: Downgrading from 1024 to 512MB) as this may cause issues with your KVM Slice. If you want to downgrade we suggest cancelling and re-ordering.
Can I change my OS?
All KVM Slices services may be reinstalled at any time through the Stallion Control Panel.
Do you support Windows?
All KVM's that are 1GB+ support Microsoft Windows. You cannot run Windows on a 512MB Slice.
Here is a list of the recommended Windows versions for your KVM slice.
|KVM 1024MB||Windows 2012 R2|
|KVM 2048MB||Windows 2012 R2|
|KVM 4096MB||Windows 2012 R2 and 2016|
|KVM 8192MB (8GB) or higher||Windows 2012 R2, 2016 and 2019.|
We also include the Windows Server 2012 R2 license for free!
Note: You cannot run Windows on a 512MB KVM Slice and you can only run Linux on it. Windows needs 1024 or higher.
Do you provide DDoS protection?
Yes. For a break down of cost and features please click here.
How does billing work?
All services are pro-rated to the first of the month. Any order placed after the 20th will be charged the remainder of the current month as well as the following month. Invoices for monthly services are issued 10 days in advance of the due date; annual services are invoiced 15 days in advance.
Are you managed?
All services are completely unmanaged. With that being said, we will occasionally assist with minor problems or point you in the right direction if we have free time. You can also take part in our Community Chat to seek help from knowledgeable members of the community.
Do you provide backups?
We provide nightly backups starting at $0.50 per month.
Are any ports blocked?
The only blocked ports are the SMTP (Mail) ports, which can unblocked by creating a support ticket.
My account was deleted?
We do expect clients to read and follow our guidelines when signing up and purchasing services with us. Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions:
- Blatantly false or incomplete name/address given
- Signup/Order placed from a VPN/Proxy or other non-residential ISP
- Attempts to pay with a PayPal Account or Credit/Debit card not in your name
- Multiple Accounts, Sharing Accounts
- PayPal E-Mail and Frantech e-mail did not match.
If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a Support Ticket. Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference.
When will you restock?
We restock daily between 8 - 10 AM PST with any available stock. The days we have the most stock are the 1st and the 7th of the month as cancellations would have been processed and all stock placed back on sale. If the site shows out of stock and it is past the time mentioned above, we are out of stock and you will have to check back.
How do I get premier status?
What is premier status?
Premier status is a status that lets you order new services instantly without having to wait for your service to be manually activated.
To get premier status you must be a customer with an active service for 6 months. If you cancel any of your services your premier status will be revoked the next day.