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network-troubleshooting [2021/12/23 07:05] (current)
canadianstormchaser created
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 +====== Network Troubleshooting ======
 +===== Capturing an MTR =====
 +In some cases, you may be asked by support to provide an MTR to diagnose potential routing issues between your service and another point on the internet. Below are 2 methods on capturing an MTR, one for Windows and one for each flavour of Linux.
  
 +==== Windows (WinMTR) ====
 +  * Download [[https://sourceforge.net/projects/winmtr/files/WinMTR-v092.zip/download|WinMTR]]
 +  * Extract the contents of the .zip file to your desktop.
 +  * Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
 +  * Enter the IP address you want to test in the Host field. This will be the IP of the service you're diagnosing.
 +  * Note: If multiple IPs are listed, run a WinMTR test for each IP address.
 +  * Click Start, then launch the server you're testing. If no connection issue is found in the first 5 minutes, restart the test.
 +  * When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.
 +  * Click "Copy Text to Clipboard".
 +  * Reply to your ticket and paste the results within your reply. 
 +
 +==== Linux ==== 
 +=== Debian/Ubuntu-based Systems ===
 +  * Run the following commands as root to install mtr: 
 +<code>
 +apt-get update
 +apt-get install -y mtr
 +</code>
 +  * Run the MTR (replace **IP_ADDRESS_HERE** with the IP of the service you're diagnosing):
 +<code>
 +mtr --report -w -z IP_ADDRESS_HERE
 +</code>
 +  * Select and copy the results from the output, including the fields at the top (Start and HOST) and finishing after the last result displayed.
 +  * Reply to your ticket and paste the results within your reply. 
 +
 +==== CentOS/RHEL-based Systems ====
 +  * Run the following commands as root to install mtr: 
 +<code>
 +yum update
 +yum install -y mtr
 +</code>
 +  * Run the MTR (replace **IP_ADDRESS_HERE** with the IP of the service you're diagnosing):
 +<code>
 +mtr --report -w -z IP_ADDRESS_HERE
 +</code>
 +  * Select and copy the results from the output, including the fields at the top (Start and HOST) and finishing after the last result displayed.
 +  * Reply to your ticket and paste the results within your reply.