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faq [2021/04/25 07:59]
cubebuilder
faq [2021/06/20 16:28] (current)
cubebuilder
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 Unfortunately, automated setup is not possible due to the sheer volume of orders we receive when stock is placed.  Typical setup time during Business Hours is within 1-3 hours.  New Accounts may take up to 24 hours due to fraud checks and auditing.  Orders placed over a weekend will be activated the following Monday if no staff members are available over the weekend hours. Unfortunately, automated setup is not possible due to the sheer volume of orders we receive when stock is placed.  Typical setup time during Business Hours is within 1-3 hours.  New Accounts may take up to 24 hours due to fraud checks and auditing.  Orders placed over a weekend will be activated the following Monday if no staff members are available over the weekend hours.
  
-However, If you have premier status setup will be instant to get premier status you must be a customer with an active service for **6 months**. 
  
  
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 ===== Are any ports blocked? ===== ===== Are any ports blocked? =====
 The only blocked ports are the SMTP (Mail) ports, which can unblocked by creating a [[https://my.frantech.ca/submitticket.php|support ticket.]] The only blocked ports are the SMTP (Mail) ports, which can unblocked by creating a [[https://my.frantech.ca/submitticket.php|support ticket.]]
-===== My account was deleted? =====+===== My account or service was deleted or cancelled? =====
 We do expect clients to read and follow our guidelines when signing up and purchasing services with us.  Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions: We do expect clients to read and follow our guidelines when signing up and purchasing services with us.  Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions:
   * Blatantly false or incomplete name/address given   * Blatantly false or incomplete name/address given
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   * Attempts to pay with a PayPal Account or Credit/Debit card not in your name   * Attempts to pay with a PayPal Account or Credit/Debit card not in your name
   * Multiple Accounts, Sharing Accounts   * Multiple Accounts, Sharing Accounts
 +  * PayPal E-Mail and Frantech e-mail did not match.
 If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https://my.frantech.ca/submitticket.php|Support Ticket]].  Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference. If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https://my.frantech.ca/submitticket.php|Support Ticket]].  Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference.
  
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 **What is premier status?** **What is premier status?**
  
-Premier status is a status that lets you order new services **instantly** without having to wait for your service to be activated. +Premier status is a status that lets you order new services **instantly** without having to wait for your service to be manually activated. 
  
 To get premier status you must be a customer with an **active service** for 6 months. If you cancel any of your services your premier status will be revoked the next day. To get premier status you must be a customer with an **active service** for 6 months. If you cancel any of your services your premier status will be revoked the next day.
 +===== Does Docker work on KVM Slices? ====
 +Yes! Docker does work on all KVM Slices.
 +===== What locations do you have? ====
 +We currently have 4 locations:
 +
 +Las Vegas, Nevada
 +
 +New York City, New York
 +
 +Miami, Florida
 +
 +Roost, Luxembourg