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faq [2021/04/24 07:53]
cubebuilder
faq [2021/06/20 16:28] (current)
cubebuilder
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 ===== How long does setup take? ===== ===== How long does setup take? =====
 Unfortunately, automated setup is not possible due to the sheer volume of orders we receive when stock is placed.  Typical setup time during Business Hours is within 1-3 hours.  New Accounts may take up to 24 hours due to fraud checks and auditing.  Orders placed over a weekend will be activated the following Monday if no staff members are available over the weekend hours. Unfortunately, automated setup is not possible due to the sheer volume of orders we receive when stock is placed.  Typical setup time during Business Hours is within 1-3 hours.  New Accounts may take up to 24 hours due to fraud checks and auditing.  Orders placed over a weekend will be activated the following Monday if no staff members are available over the weekend hours.
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 ===== Do you support Windows? ===== ===== Do you support Windows? =====
-All KVM's support Microsoft Windows, but not all support both Windows 2003 & Windows 2008Please see the below table for guidelines+All KVM'that are 1GB+ support Microsoft Windows. **You cannot run Windows on a 512MB Slice** 
 + 
 +Here is a list of the recommended Windows versions for your KVM slice.
  
 ^ Memory guidelines ^^ ^ Memory guidelines ^^
 ^ Plan ^ Notes ^ ^ Plan ^ Notes ^
-| KVM 1024MB | Windows 2012| +| KVM 1024MB | Windows 2012 R2
-| KVM 2048MB | Windows 2012|+| KVM 2048MB | Windows 2012 R2| 
 +| KVM 4096MB | Windows 2012 R2 and 2016| 
 +| KVM 8192MB (8GB) or higher| Windows 2012 R2, 2016 and 2019.|
  
-We include the Windows Server 2012 license for free.+We also include the Windows Server 2012 R2 license for free
 + 
 +**Note: You cannot run Windows on a 512MB KVM Slice and you can only run Linux on it. Windows needs 1024 or higher.**
  
 ===== Do you provide DDoS protection? ===== ===== Do you provide DDoS protection? =====
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 ===== Do you provide backups? ===== ===== Do you provide backups? =====
-We provide automatic backups starting at $0.50 per month.+We provide nightly backups starting at $0.50 per month.
  
-===== My account was deleted? =====+===== Are any ports blocked? ===== 
 +The only blocked ports are the SMTP (Mail) ports, which can unblocked by creating a [[https://my.frantech.ca/submitticket.php|support ticket.]] 
 +===== My account or service was deleted or cancelled? =====
 We do expect clients to read and follow our guidelines when signing up and purchasing services with us.  Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions: We do expect clients to read and follow our guidelines when signing up and purchasing services with us.  Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions:
   * Blatantly false or incomplete name/address given   * Blatantly false or incomplete name/address given
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   * Attempts to pay with a PayPal Account or Credit/Debit card not in your name   * Attempts to pay with a PayPal Account or Credit/Debit card not in your name
   * Multiple Accounts, Sharing Accounts   * Multiple Accounts, Sharing Accounts
 +  * PayPal E-Mail and Frantech e-mail did not match.
 If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https://my.frantech.ca/submitticket.php|Support Ticket]].  Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference. If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https://my.frantech.ca/submitticket.php|Support Ticket]].  Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference.
 +
 +===== When will you restock? =====
 +We restock daily between 8 - 10 AM PST with any available stock. 
 +The days we have the most stock are the **1st and the 7th of the month** as cancellations would have been processed and all stock placed back on sale.
 +If the site shows out of stock and it is past the time mentioned above, we are out of stock and you will have to check back.
 +===== How do I get premier status?=====
 +**What is premier status?**
 +
 +Premier status is a status that lets you order new services **instantly** without having to wait for your service to be manually activated. 
 +
 +To get premier status you must be a customer with an **active service** for 6 months. If you cancel any of your services your premier status will be revoked the next day.
 +===== Does Docker work on KVM Slices? ====
 +Yes! Docker does work on all KVM Slices.
 +===== What locations do you have? ====
 +We currently have 4 locations:
 +
 +Las Vegas, Nevada
 +
 +New York City, New York
 +
 +Miami, Florida
 +
 +Roost, Luxembourg