Differences

This shows you the differences between two versions of the page.

--- faq [2021/04/25 07:58]
cubebuilder
+++ faq [2023/02/27 10:50] (current)
kobi [Do you support Windows?]
@@ Line 23: / Line 23: @@
 Unfortunately, automated setup is not possible due to the sheer volume of orders we receive when stock is placed.  Typical setup time during Business Hours is within 1-3 hours.  New Accounts may take up to 24 hours due to fraud checks and auditing.  Orders placed over a weekend will be activated the following Monday if no staff members are available over the weekend hours.
-However, If you have premier status setup will be instant to get premier status you must be a customer with an active service for **6 months**.
@@ Line 36: / Line 35: @@
 ===== Do you support Windows? =====
-All KVM's that are 1GB+ support Microsoft Windows. **You cannot run Windows on a 512MB Slice**.
+All KVM's that are 1GB+ support Microsoft Windows. **You cannot run Windows on a 512MB Slice. Windows needs 1024MB or higher.**.
 Here is a list of the recommended Windows versions for your KVM slice.
@@ Line 48: / Line 47: @@
 We also include the Windows Server 2012 R2 license for free!
-**Note: You cannot run Windows on a 512MB KVM Slice and you can only run Linux on it. Windows needs 1024 or higher.**
 ===== Do you provide DDoS protection? =====
@@ Line 67: / Line 64: @@
 ===== Are any ports blocked? =====
 The only blocked ports are the SMTP (Mail) ports, which can unblocked by creating a [[https://my.frantech.ca/submitticket.php|support ticket.]]
-===== My account was deleted? =====
+===== My account or service was deleted or cancelled? =====
 We do expect clients to read and follow our guidelines when signing up and purchasing services with us.  Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions:
   * Blatantly false or incomplete name/address given
@@ Line 73: / Line 70: @@
   * Attempts to pay with a PayPal Account or Credit/Debit card not in your name
   * Multiple Accounts, Sharing Accounts
+  * PayPal E-Mail and Frantech e-mail did not match.
 If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https://my.frantech.ca/submitticket.php|Support Ticket]].  Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference.
@@ Line 82: / Line 80: @@
 **What is premier status?**
-Premier status is a status that lets order new services **instantly** without having to wait for your service to be activated.
+Premier status is a status that lets you order new services **instantly** without having to wait for your service to be manually activated.
 To get premier status you must be a customer with an **active service** for 6 months. If you cancel any of your services your premier status will be revoked the next day.
+===== Does Docker work on KVM Slices? ====
+Yes! Docker does work on all KVM Slices.
+===== What locations do you have? ====
+We currently have 4 locations:
+Las Vegas, Nevada
+New York City, New York
+Miami, Florida
+Roost, Luxembourg