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faq [2021/04/25 07:52] cubebuilder |
faq [2021/06/20 16:28] cubebuilder |
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Unfortunately, | Unfortunately, | ||
- | However, If you have premier status setup will be instant to get premier status you must be a customer with an active service for **6 months**. | ||
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| KVM 2048MB | Windows 2012 R2| | | KVM 2048MB | Windows 2012 R2| | ||
| KVM 4096MB | Windows 2012 R2 and 2016| | | KVM 4096MB | Windows 2012 R2 and 2016| | ||
- | | KVM 8192MB (8GB)| Windows 2012 R2, 2016 and 2019.| | + | | KVM 8192MB (8GB) or higher| Windows 2012 R2, 2016 and 2019.| |
We also include the Windows Server 2012 R2 license for free! | We also include the Windows Server 2012 R2 license for free! | ||
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===== Are any ports blocked? ===== | ===== Are any ports blocked? ===== | ||
The only blocked ports are the SMTP (Mail) ports, which can unblocked by creating a [[https:// | The only blocked ports are the SMTP (Mail) ports, which can unblocked by creating a [[https:// | ||
- | ===== My account was deleted? ===== | + | ===== My account |
We do expect clients to read and follow our guidelines when signing up and purchasing services with us. Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions: | We do expect clients to read and follow our guidelines when signing up and purchasing services with us. Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions: | ||
* Blatantly false or incomplete name/ | * Blatantly false or incomplete name/ | ||
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* Attempts to pay with a PayPal Account or Credit/ | * Attempts to pay with a PayPal Account or Credit/ | ||
* Multiple Accounts, Sharing Accounts | * Multiple Accounts, Sharing Accounts | ||
+ | * PayPal E-Mail and Frantech e-mail did not match. | ||
If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https:// | If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https:// | ||
+ | |||
+ | ===== When will you restock? ===== | ||
+ | We restock daily between 8 - 10 AM PST with any available stock. | ||
+ | The days we have the most stock are the **1st and the 7th of the month** as cancellations would have been processed and all stock placed back on sale. | ||
+ | If the site shows out of stock and it is past the time mentioned above, we are out of stock and you will have to check back. | ||
+ | ===== How do I get premier status? | ||
+ | **What is premier status?** | ||
+ | |||
+ | Premier status is a status that lets you order new services **instantly** without having to wait for your service to be manually activated. | ||
+ | |||
+ | To get premier status you must be a customer with an **active service** for 6 months. If you cancel any of your services your premier status will be revoked the next day. | ||
+ | ===== Does Docker work on KVM Slices? ==== | ||
+ | Yes! Docker does work on all KVM Slices. | ||
+ | ===== What locations do you have? ==== | ||
+ | We currently have 4 locations: | ||
+ | Las Vegas, Nevada | ||
+ | |||
+ | New York City, New York | ||
+ | |||
+ | Miami, Florida | ||
+ | |||
+ | Roost, Luxembourg |