====== About Us ======

===== Methods of Contact =====
==== Ticket System ====
All inquiries, questions, and support requests related to our services should be made via our [[https://my.frantech.ca/|Billing Portal]].

==== Email ====
//please note that we only provide support through the [[https://my.frantech.ca|Ticket System]]//
  * **abuse@frantech.ca** -  Abuse Reports
  * **billing@frantech.ca** - Pre-Sales, Billing/Policy Inquiry

===== Information Mediums =====
==== Official Announcements ====
Latest news regarding issues impacting our network, service, or policies can be found on our [[https://my.frantech.ca/announcements.php|Announcements]] page.

==== Community Chat ====
Our [[community:main|Community Chat]] resides on Discord, Matrix and IRC and provides community interaction and unofficial support as well as up-to-date information on anything going on.  Please see our [[community:main|Community Chat Entry]] for more information on how to join in.

==== Twitter ====
Our [[https://twitter.com/#!/FrantechCA|Official Twitter]] (@FrantechCA) is an ideal method of keeping up with any current events, and is our primary information outlet in the event of any networking issue that takes our [[https://my.frantech.ca/announcements.php|Announcements]] offline.

==== Facebook ====
We maintain an automated [[https://www.facebook.com/frantech|Facebook Page]] that reposts from our [[[[https://twitter.com/#!/FrantechCA|Twitter]] account, allowing community commentary and discussion.  While [[corp:staff|Staff Members]] do not actively post new material on this page, we do frequently monitor and respond to comments made.